Frequently Asked Questions

Please EMAIL YOUR SHOPIFY CONTACT to obtain a purchase order number.

Remittances are automatically emailed to you on the day when the payment goes out of the bank. If you haven't received one please reach out to us at invoices@shopify.com.

To make any changes to your Vendor record please reach out to us at invoices@shopify.com.

We want to keep the portal easy to use. It does not require a password because the portal itself contains very minimal information (just your invoice number and date) and no functionality to update or change your information in any way. Your banking info, actual invoices and other sensitive information is not stored in the portal.

You can have only one email address for logging in to the portal. Please note that you don’t need a password.

To void an invoice please reach out to us at invoices@shopify.com

• Login to invoices.shopify.io using the email address that was provided during registration.
• Navigate to Invoices on the home page, select Submit Invoice.
• Enter in the Purchase Order # and complete the form with an invoice attachment (PDF only).

Your Shopify contact is a Shopify employee who is procuring your services/product. It’s the person who originally reached out to you with the request to order/purchase.

Please reach out to your Shopify contact to get this sorted out.

To update your invoice PDF please reach out to us at invoices@shopify.com.

Please attach email correspondence with your Shopify contact.

Generally there is no need for different records, unless you are billing us in a different currency or contracting with a different Shopify subsidiary. If this is the case, please reach out to us at invoices@shopify.com.

Since the portal doesn’t require a password to login, the information available to you after the invoice is submitted is very minimal. If there was an error (wrong attachment, amount, currency etc), fear not our team will contact you to verify the information. If you want to get ahead of the issue please reach out to us at invoices@shopify.com.

Shopify pays all vendors 30 days after the invoice is submitted unless there are terms explicitly stated on the invoice. Payment will be made on the closest payment run that falls in line with the invoice due date.